Performance

Open Access Article

1 - Evaluation of the Success of the Technology Transfer Process and Improve Its Perform ance by Using Importance Performance Analysis (IPA) In Samam Co
Seyed Davood MirHabibi Mostafa Mablaghi

10.7508/jstpi.2015.02.002

Organizations to survive and produce new productions in their surrounded environment need new technology. One of the ways to acquisition technology is transfer technology from other organization or countries. One of the most important problems which industries in develo More

Organizations to survive and produce new productions in their surrounded environment need new technology. One of the ways to acquisition technology is transfer technology from other organization or countries. One of the most important problems which industries in developing countries are wrestling with is non-effectiveness of transferred technology. The reason for this, is the failure to complete the phases of transfer of technology or lack of improvement in these phases. The technology transfer process has six interactive phases: the selection and acquisition, adaptation, assimilation, utilization, development and diffusion. In this study, field research and studies in the field of technology transfer process is investigated and influential factors in the technology transfer process are identified. With t student model, a significant relationship between these components are reviewed and confirmed. Then through collecting expert opinions, the success of the technology transfer process is evaluated and importance of the phases are specified by extending the classical analytic hierarchy process (AHP) method and They are compared with a success rate, And by IPA, both the importance and performance aspects were evaluated so by determining priorities for improvement and resource allocation, the technology transfer process hasbeen improved. Although this work can be viewed as a case study in Samam co. Manuscript profile

Open Access Article

2 - Introduce and Using the Approach of Positive Deviance in Identifying Potentials for Performance Improvement of the Tenants of Yazd Science and Technology Park
Mohammad Saleh Oliua Ali Haji Gholam Sayazdi Abbas Zareu Benadkoki Shahram Shokohi Daruosh Pourserahian

In Incubators of Science and Technology parks (STPs) manifold services are presented to develop tenant institutes. There are always a few tenants institutes perform distinctively and distinguished outcomes from others, despite of similarities of services to all of them. More

In Incubators of Science and Technology parks (STPs) manifold services are presented to develop tenant institutes. There are always a few tenants institutes perform distinctively and distinguished outcomes from others, despite of similarities of services to all of them. In this research, Positive Deviants (Problem Solving Technique identified in 1990) has been used to achieve the main factors of prosperity of such bold tenants and try in recognizing solutions for distributing them to others. This research has been done in Information and Communication Incubators of Yazd Science and Technology Park (YSTP). By four essential and methodological phases, “Define”, “Determine”, “Discover”, and “Design”, Implemented solutions and behaviors of prosperous tenants to overcome difficulties and enhance developments have been recognized. Besides, using the technique “House of Quality” some findings and solutions (by changes in key processes of YSTP) is suggested to generalize the research results to other tenants. Finally, some recommendations have been added to this study. Manuscript profile

Open Access Article

3 - Performance Evaluation of Iranian Science Parks Based on Presence of the Science Park in the Region
Fatemeh Ramezani Hassanali Aghajani Abdolhamid Safaei Ghadikalaei

Science parks (SPs) are organizations bringing research and industry. Their aim is to promote culture of innovation of their associated businesses and knowledge-based institution. Given the increasing number of SPs that are being set out both in highly industrialized as More

Science parks (SPs) are organizations bringing research and industry. Their aim is to promote culture of innovation of their associated businesses and knowledge-based institution. Given the increasing number of SPs that are being set out both in highly industrialized as well as developing countries, the problem of measuring the performance of science parks is becoming paramount both in practiontoners and academicians agenda. The present work is aimed at evaluating Iranian SPs that are members of IASP based on criteria the repercussion of the science park in the territory. Performance criteria that used are networking, convention and collaboration stipulated between science park lab’s and local firms, new products and processes adopted by local firms and developed by the collaboration with the science park, number of firms born by the collaboration with the science park within re-industrializations programmes of abandoned industrial areas, number of workers employed in firms originated from the collaboration with science park and number of environmental improvement carried out in collaboration with science park’s lab. In This study these criteria are localized based on Iranian SPs circumstances. FAHP is applied to determine the relative weights of the evaluation criteria and FTOPSIS is applied to rank the alternatives. Science parks’ rank order of performance in these criteria is as follows: Isfahan STP> Fars STP> Khorasan STP> University of Tehran STP> Arac STP> Persian Gulf STP> Pardis STP> East Azarbaijan STP> Yazd STP> Guilan STP> Kerman STP> Hamedan STP> Kermanshah STP. Manuscript profile

Open Access Article

4 - Achieving Performance Measurement Framework for Science and Technology Parks
Saeed Shadan

performance measurement system has a critical role in organizations, since the system can demonstrate how much an organization achieves its objectives and specifies the areas that need improvement and consequently managers can make necessary reformation programs to impr More

performance measurement system has a critical role in organizations, since the system can demonstrate how much an organization achieves its objectives and specifies the areas that need improvement and consequently managers can make necessary reformation programs to improve their organizational performance. Science and Technology Parks as structures which follow promotion and innovation locally as well as nationally are also deprived of a standardized method to measure their success or failure; a specific and formal performance measurement method that is based on a specific analyzing framework and able to evaluate the performance of Science and Technology Parks. Extracting science and technology parks’ characteristics and the performance measurement systems from literature, we offer a performance measurement framework contained six components including identity and legal structure of Park; main stakeholders’ expectations; expectations from stakeholders; managers’ commitment and proficiency; interactions with universities, research institutions and industries; and finally Park’s real mission and strategies. The latter is the reflection of other components producing performance measures. This framework can be utilized to evaluate the performance of Iran’s as well other Science and Technology Parks outside. Manuscript profile

Open Access Article

5 - A Performance Assessment Model for Business Intelligence by using Fuzzy Analysis
MohammadHosein Ronaghi Kamran Feyzi

Business intelligence (BI) is the tool used by enterprises to collect, manage and analyze structural and non-structural data and also information by taking advantage of modern information technology. It utilizes a substantial amount of collected data during the daily op More

Business intelligence (BI) is the tool used by enterprises to collect, manage and analyze structural and non-structural data and also information by taking advantage of modern information technology. It utilizes a substantial amount of collected data during the daily operational processes, and transforms the data into information and knowledge to avoid the supposition and ignorance of the enterprises. In the last decade, Business intelligence has evolved as one of the critical applications in organizations to provide useful insight, support decision-making, and drive organizational performance. However, to avoid the ineffective experiences during the deployment, it is important to clarify the impact factors of a BI system and find out a Suitable assessment method to evaluate the performance of BI systems. Evaluating the effectiveness of business intelligence systems is vital to our understanding of the value and efficacy of management actions and investments. This research is a descriptive survey. We construct an Assessment model to assess the performance of business intelligence systems based on the outcomes of previous researches. Furthermore, an expert questionnaire using fuzzy analytic hierarchy process (AHP) was used to filter out useful performance indicators. The analytic hierarchy process is a structured technique for organizing and analyzing complex decisions. Finally, we analyze a real case by using the constructed assessment model for Business Intelligence systems. We choose an automotive parts manufacturer as a case. The survey sample population consisted of 66 randomly taken employees and managers of the case. The results indicate that the performance of Business Intelligence system in our case was suitable. Manuscript profile

Open Access Article

6 - The Effects of Technology Spillover Resulted from Foreign Direct Investment on the Industry Performance
Abolfazll Shahabadi Seyed Arash Valinia Zahra Ansari

According to many economists, since the multinational enterprises entering the host economy have relatively more modern technologies than domestic firms, developing countries can reduce their technological gap through FDI inflow channel. It should be noted that the tech More

According to many economists, since the multinational enterprises entering the host economy have relatively more modern technologies than domestic firms, developing countries can reduce their technological gap through FDI inflow channel. It should be noted that the technology spillover of foreign investors is a function of domestic capacity for absorbing these technological spillovers. Considering the determining role of industry sector in the world economy, the goal of present study is to investigate the spillover effects of foreign investment from technological perspective, on the performance of industry sector of Iran during 1995-2009 years, in form of development plans. The results of the study show that during the second development plan a considerable correlation did not exist among improving the human capital (as the absorption capacity criteria), absorbing the foreign investment, spillover effects, and the industry sector performance. While in the third development plan, the mentioned correlations were significant. The reasons for the above mentioned significant correlations are as follows: policy requirements of the third plan about improving the research and development in macro-level of the economy, passing new laws of protecting and spreading the foreign direct investment in 2002. It is worth noting that while the above mentioned correlations had improved during the fourth development plan compared to the second plan, it shows weaker performance in comparison with the third plan. As a result, it should be noted that the mentioned correlations in industry sector were not significant during 1995-2002 years. Manuscript profile

Open Access Article

7 - Linkage between knowledge management and performance appraisal; an effective human resource system
Saeed hosein Rafuati

Knowledge Management and Human Resources Management are two significant fields in Organization Management. Despite the vast literature available on each of them, their putting into practice is indeed challenging. On the one hand, Knowledge Management is considered as an More

Knowledge Management and Human Resources Management are two significant fields in Organization Management. Despite the vast literature available on each of them, their putting into practice is indeed challenging. On the one hand, Knowledge Management is considered as an additional work procedure in some organizations mainly due to the intangibility of the value which it adds to the system in the short run. On the other hand, in some other organizations, Human Resources Management is reduced to personnel management and handling the employees official tasks. Therefore its principles such as employees' performance appraisal, leading in most cases to the achievement of organizational goals, are exploited as a means for either encouraging or punishing the employees. This research aims at defining a framework, through studying the different aspects of Knowledge Management and Human Resources Management, in which these two fields interactively produce a combinatory system which helps them effectively flourish and brings about their overlapping so that they can compensate for each field's deficiencies. Manuscript profile

Open Access Article

8 - A Framework for Evaluating Information Technology Foresight Projects
Maryam Mohamedpour Fateme Saghafi

There is a large consensus among academics and practitioners that ICT investments should be carefully justified, measured and controlled. ICT investments have special characteristics such as; high risks, limited return of investment, large proportion of intangible/hidde More

There is a large consensus among academics and practitioners that ICT investments should be carefully justified, measured and controlled. ICT investments have special characteristics such as; high risks, limited return of investment, large proportion of intangible/hidden costs and benefits. These characteristics are highlighted for ICT foresight projects. There are many papers for evaluating ICT projects with BSC (Balanced Score Card), but there is no work for evaluating IT foresight projects. This paper presents a framework for using balance score card for evaluating IT foresight projects. The result should be beneficial for researchers, managers, decision makers and investors. Manuscript profile

Open Access Article

9 - A Criticize on Booklet of Research and Technology Performance Evaluation of Universities and Research Institutes in 2005 & 2006
Sasan Sadraei Reza Behradi Yekta

In this paper, the report of research and technology performance evaluation of universities and research institutes in 2005 & 2006 which is prepared by Research Evaluation Office of Ministry of Science, Research and Technology and published in the booklet of Summery of More

In this paper, the report of research and technology performance evaluation of universities and research institutes in 2005 & 2006 which is prepared by Research Evaluation Office of Ministry of Science, Research and Technology and published in the booklet of Summery of Research and Technology Performance, has been criticized. In the mentioned report, research and technology performance of all universities and research institutes have been analyzed and compared with the five similar criteria, while each of the research institutes depending on their type and existence philosophy, has different mission and also different position in the chain of science to technology. This mission and position in the chain of science to technology should be considered in the performance evaluation and the criteria of performance evaluation should be redefined according to that. Manuscript profile

Open Access Article

10 - The Effect of Innovation Ambidexterity on Export Knowledge and Performance of new Products in Export Markets
Mostafa Ebrahim pour Azbary Milad Hoshmand Chayjani Mohsen Akbari

10.7508/jstpi.2015.02.006

Export is one of the most important economic activities in the success of firms that has attracted attention of researchers and strategists. This attention is because of the convenience in using this strategy in entering in other international markets and due to benefit More

Export is one of the most important economic activities in the success of firms that has attracted attention of researchers and strategists. This attention is because of the convenience in using this strategy in entering in other international markets and due to benefits of export in development firms. This has motivated firms to acquire export knowledge and train it in their companies in order to guarantee their successful performance in expert. Ambidexterity is an approach that can be effective in terms of creating export knowledge. Ambidexterity, (with two dimensions of exploitation and exploration) in export companies, helps organizations to use export knowledge more effectively and efficiently, in other words ambidexterity can help export companies acquire learning capabilities as a learning organization. As a result, this learning capability can lead to more proper new products in competition. This paper investigates the effect of innovation ambidexterity on export knowledge and new product performance. In literature section we reviewed export and competition in international markets, innovation, export knowledge and competition power, ambidexterity and its dimensions and new product development. After reviewing the literature, we created a model based on the literature and experts views. Experts verified our model and the proposed hypotheses after some discussions. Our proposed model shows that ambidexterity and its dimensions has a positive effect on export knowledge and an effect on export performance while export knowledge has a positive effect on export knowledge. Manuscript profile

Open Access Article

11 - Identify Indicators for Evaluating the Performance of Corporate Entrepreneurship
Saeed Safari Reza Abbasi Mozhgan Soltani Aliabad

10.7508/jstpi.2016.02.008

Today, in different countries, paying particular attention to entrepreneurship and foster entrepreneurship, and create a favorable environment for its development, Considered to be as a particularly tool for economic development in developing countries. The need of orga More

Today, in different countries, paying particular attention to entrepreneurship and foster entrepreneurship, and create a favorable environment for its development, Considered to be as a particularly tool for economic development in developing countries. The need of organizations to the phenomenon of entrepreneurship has been led to the creation of a certain territory of this concept that is called organizational entrepreneurship. As far as organizational entrepreneurship are transformed to one of the strategic approaches in organizations, to achieve high performance and great success. Choose this approach is effective for organizations when we can evaluate the results and provide organizational goals with proper management. So, having appropriate indicators to be used for the assessment of organizational entrepreneurship is very important. Therefore, this study seeks to identify appropriate indicators to evaluate the performance organizational entrepreneurship. For this purpose, after reviewing research literature, were extracted performance evaluation indicators, and with the help of the framework of EFQM Excellence Model, were classified in 9 categories. After refining the extracted indicators and removal of repetitive indicators, the 63 index that had remained, to determining the most important indicators, was placed in the hands of experts in the format of a questionnaire and Finally, by analyzing data obtained, were identified appropriate indicators to evaluate the performance. Results of present study, presented 29 indicators in nine criteria of: Leadership, Strategy, Employee, Partnerships and Resources, Processes, Products and Services, Customer Results, Employee Results, Society Results and Key Results; as the appropriate indicators to evaluating the performance of organizational entrepreneurship. Manuscript profile

Open Access Article

12 - The Effect of Environmental Pressure on the Firm Performance With an Emphasis on Green Technology Selection (Case Study: Small and Medium-Sized Enterprises of Chemical Paint Production)
hamid azizmohamadlou sepide mohamadnejad madardi

10.7508/jstpi.2017.01.005

20.1001.1.17355486.1395.13.49.6.6

Firm performance is one of the most important criteria for evaluating their success . Given the fact that in recent decades concerns about the environment have increased , small and medium - sized enterprises should implement methods to improve their performance in this More

Firm performance is one of the most important criteria for evaluating their success . Given the fact that in recent decades concerns about the environment have increased , small and medium - sized enterprises should implement methods to improve their performance in this area. One of the methods is selection and deployment of green technologies . his concept has grown in recent years and many organizations have used it as an environmental strategy. Considering the fact that the most important issue for any organization is to improve revenue and profitability , green technology can take an important step in this direction by reducing energy consumption, waste reduction and increase in efficiency. The purpose of this work is to investigate the effect of environmental pressure on the firm performance with an emphasis on selection of green technology. Data are collected through the questionnaire and 75 samples from managers of small and medium-sized enterprises of chemical paint production . For testing the conceptual model , structural equation modeling based on partial least squares method is used . The results of this research show that pressure of macroeconomic circumstances has the most influence on the selection of the green technology , hence improving the environmental performance leads to growth in firm performance. It is anticipated with increasing the pressure of macroeconomic circumstance and government support , industries have tendency to selection of green technology. Manuscript profile

Open Access Article

13 - Impact of Knowledge Management on Private Banks Performance Through Mediation of Service Quality (Case Study: Private Banks of Kermanshah)
sahar sorkhvandi Rahele zeynivand seid hamed feizjavadian

10.7508/jstpi.2018.04.006

20.1001.1.17355486.1397.14.56.3.8

Identifying the needs and desires of employees and customers always includes a set of hidden dimensions, in accordance with the culture and conditions of each country. Knowledge management is a useful tool for banks to maximize their optimal performance. Therefore, reco More

Identifying the needs and desires of employees and customers always includes a set of hidden dimensions, in accordance with the culture and conditions of each country. Knowledge management is a useful tool for banks to maximize their optimal performance. Therefore, recognizing the relations among knowledge management, bank performance, and quality of service is essential. The aim of present study, is exploring the impact of knowledge management on private banks performance in Kermanshah city. Through mediation of service quality. This study is an applied research and a questionnaire was used to collect data. Statistical population in this study has been Kermanshah private banks (Parsian, Pasargad, Karafarin, Saman and Ayandeh bank). The sample size equals 100 people and sampling method is based on census (counting all). Data analysis is based on nature of the data and the way of discussing assumptions has been done in the form of central distribution statistics and regression models have been conducted by hidden variable with SPSS and AMOS soft wares. The findings of present study show that knowledge management influences the performance and service quality of private banks. Service quality has a positive and significant effect on private banks performance, and knowledge management considering mediation of service quality variable, has direct and indirect impact (by service quality variable) on private banks performance. Manuscript profile

Open Access Article

14 - The Role of Organizational Capabilities in Reducing Technological Risks and Improving the Market Performance of Knowledge Companies by Mediating role of Technology Intelligence
Mohammad hataminejad Mohsen Akbari Mostafa Ebrahim pour Azbary

10.52547/jstpi.20679.16.61.12

20.1001.1.17355486.1398.16.61.1.6

Nowadays knowledge-based companies are regarded as an important tool in economic development, and since in the current market, dynamic technological envirorments compel companies to seek smart and responsive solutions to this turbulent environment. The rapid rate of tec More

Nowadays knowledge-based companies are regarded as an important tool in economic development, and since in the current market, dynamic technological envirorments compel companies to seek smart and responsive solutions to this turbulent environment. The rapid rate of technological change puts knowledge-based companies at risk; therefore, in order to be efficient and effective in the field of technology, they must acquire the capabilities necessary for business product changes, materials, processes, and technologies. Organizational capabilities and technology intelligence are some of the tools that help companies adapt to technological environment. The purpose of this study is descriptive and the method of data gathering is, library and qualitative type based on content analysis. From the descriptive-analytical approach to content description and evaluation, 63 articles were selected that are closely related to the research topic and finally. According to the minimum number needed to generalize the results, according to experts and academic staff, 30 of the most relevant articles were analyzed as target community articles. In this study, qualitative content analysis method with summary approach was used. Organizing qualitative data in the analysis of this research has been done in three stages of initial coding, open coding and selective coding. the present study examines the role of organizational capabilities in reducing technological risk and knowledge based on knowledge and knowledge of knowledge - based businesses, examines the role of organizational capabilities in reducing technological risks and improving the market performance of knowledge firms by mediating the more efficient and developing competition and improving the new products and services. Manuscript profile

Open Access Article

15 - Identifying and Analyzing the Relationships of Successful Factors of Success with the Fuzzy Dematel Method, Case Study: Tehran Municipality Cultural and Cultural Organization
hadi heidari gharehbolagh meysam ghaffari

10.52547/jstpi.20793.17.67.21

20.1001.1.17355486.1400.17.67.1.9

The critical success factors for any business are a limited number of areas where satisfactory results in those domains will ensure successful competitive performance for organizations. In fact, the critical success factors for each organization's bottleneck are achievi More

The critical success factors for any business are a limited number of areas where satisfactory results in those domains will ensure successful competitive performance for organizations. In fact, the critical success factors for each organization's bottleneck are achieving strategic interests. Key strengths and merits and weaknesses in these areas are known as bottlenecks. In this paper, a method is proposed based on the theme analysis, in which the critical factors of the cultural and artistic organization of the municipality of Tehran as well as the critical factors of the success of the regions are identified and elaborated. Then, during the design of the performance management system of the Tehran Municipality's Cultural and Artistic Organization, and as a result, the need to design key performance indicators and results, critical success factors as sources for extracting these indicators were considered by the researchers of this management system. In the results obtained, the factors influencing the implementation of innovative and effective programs, the delineation of the mission and cultural goals of the organization, the human resources system and reward system, the recognition of the cultural and artistic needs of the people of Tehran, the effectiveness of internal elements, increasing the influence of people in the city of Tehran And satisfaction of the audience as the critical success factors of the cultural-artistic organization of the municipality of Tehran were identified. Finally, for the analysis of the relationships between the critical factors, the fuzzy dematel method was used. Manuscript profile

Open Access Article

16 - The Effect of Intellectual Capital on Competitive Advantage and Organizational Performance with Role of Innovation Mediator and Learning Culture
Vahid Dalvand Reza Sepahvand Amir Houshang Nazaripour

10.52547/jstpi.20925.18.69.34

20.1001.1.17355486.1400.18.69.8.3

The purpose of this study was to investigate the effect of intellectual capital on competitive advantage and organizational performance with the mediating role of innovation and learning culture among faculty members of Lorestan University. This research is descriptive More

The purpose of this study was to investigate the effect of intellectual capital on competitive advantage and organizational performance with the mediating role of innovation and learning culture among faculty members of Lorestan University. This research is descriptive in nature, with the exception of causal research, as well as a field research that is applied in the field of purpose. The statistical population of the study is 286 faculty members of Lorestan University. The random sampling method is proportional to the sample size and sample size according to the Morgan table and the number of 162 people. The data collection tool in this study is a standard questionnaire. The data from the questionnaires were analyzed using Lisrel software and SPSS software. The innovation of this research is to measure the variables in the academic field. Research results indicate that ??intellectual capital on competitive advantage; intellectual capital on organizational performance; intellectual capital on innovation; intellectual capital on culture; innovation on competitive advantage; innovation on organizational performance; learning culture on competitive advantage; learning culture on organizational performance Intellectual Capital through Innovation on Competitive Advantage; Intellectual Capital through Innovation on Organizational Performance; Intellectual Capital through Learning Culture on Competitive Advantage; Intellectual Capital through the Learning Culture has a direct impact on organizational performance. Manuscript profile

Open Access Article

17 - Strategic Fit Between Innovation Strategies and the Performance of Knowledge-Based Businesses
Farshad Ghaderi Fariborz Rahimnia

10.52547/jstpi.20928.17.66.21

20.1001.1.17355486.1400.17.66.5.1

Paying attention to the position and role of knowledge-based companies in advancing the country's economic and social goals is very important. On the other hand, the issue of dynamism and market turbulence in today's markets makes it even more important to pay attention More

Paying attention to the position and role of knowledge-based companies in advancing the country's economic and social goals is very important. On the other hand, the issue of dynamism and market turbulence in today's markets makes it even more important to pay attention to these businesses. The knowledge-based companies are based on innovation in business. However, the turmoil in markets and competition makes it important to pay attention to the dimensions of innovation strategies in different environmental conditions, and the business of students who do not consider innovation in line with environmental conditions may fail in innovation and will not perform well. The aim of this study is to investigate the strategic relationship between innovation strategies and business performance with the role of moderating market turbulence and environmental dynamics. The statistical population of this study includes 115 knowledge-based companies in East Azerbaijan province. In order to analyze the data, structural equation modeling method was used and the hypotheses were analyzed using AMOS software. The results showed that product innovation and process strategy have a positive relationship with business performance. However, the modification test results showed that process innovation performs better in high environment dynamics and product innovation in high market turbulence. Manuscript profile

Open Access Article

18 - Entrepreneurial intelligence: a mediating role in the relationship between CRM and organizational performance
alireza zamanian maryam hafezian mohsen hafezian

10.61186/jstpi.32201.19.76.20

20.1001.1.17355486.1402.19.76.10.0

Customer relationship management is a strategic concept that creates customer loyalty, satisfaction, retention and profitability for the organization. Many studies also emphasize the effect of entrepreneurial intelligence on financial and economic intelligence. In this More

Customer relationship management is a strategic concept that creates customer loyalty, satisfaction, retention and profitability for the organization. Many studies also emphasize the effect of entrepreneurial intelligence on financial and economic intelligence. In this regard, the present study explained the relationship between customer relationship management and entrepreneurial intelligence mediation on the performance of the organization in the managers and employees of the cultural department of Sari Municipality. The present research method is descriptive and in the form of a causal model examined the relationships between variables. The statistical population of the present study is 270 employees of the cultural sector municipality and its affiliated organizations from which 150 questionnaires were collected through random sampling. Data collection tools were the standard Customer Relationship Management Questionnaire (2005), the Kaplan and Norton Organizational Performance Questionnaire (2001) and the Entrepreneurial Entrepreneurship Questionnaire. The method of data collection was field and content validity method was used to validate the questions and Cronbach's alpha method was used to measure the reliability of the variables. Then, the data were analyzed using AMOS software version 24 and structural equation model. Finally, the results confirmed all research hypotheses. Employee entrepreneurial intelligence mediation in the impact of customer relationship management and organizational performance was confirmed and focus on key customers is the most influential component of customer relationship management on organizational performance. Organizational CRM, technology-based CRM and knowledge management came in next. Manuscript profile

Open Access Article

19 - Influence of competition intensity on the performance components of the organization in the metal industry
Javad Naseri Mostafa Mobalighi

The purpose of this study was to investigate the effect of competition intensity on the performance components of the organization (investment and financial dimension, customer, internal process and learning) in the metal industry. The research method is descriptive-sur More

The purpose of this study was to investigate the effect of competition intensity on the performance components of the organization (investment and financial dimension, customer, internal process and learning) in the metal industry. The research method is descriptive-survey and is applied in terms of purpose. From 230 senior managers in the field of metal industry in East Azerbaijan province, using Cochran's formula, a sample of 144 people was randomly taken from this community. The research tool was a questionnaire and in order to check the validity and reliability of the questionnaire, in content validity by asking experts and in assessing the validity of the structure, factor analysis of research variables was used. Cronback alpha for all questionnaire questions was 0.902, which confirms the high reliability of the questionnaire. Kolmogorovw-Smirnov test was used to distribute the data and the results showed that all factors in the sample followed the normal distribution. To analyze the hypotheses, regression test was used and SPSS software was used to analyze and process the research data. According to the research findings, the intensity of competition affects the financial dimension, customer dimension, internal processes dimension and the organization's learning processes dimension. The results of regression tables showed that the intensity of competition has the greatest impact on the customer dimension of the organization. Manuscript profile

Open Access Article

20 - The Effect of Transparency, Actors' Trust and Social Influence in the Adoption of Blockchain Technology in the Fourth Industrial Revolution (A Case Study of European Tourists)
Yazdan Shirmohammadi Nikooee Alireza sinaei sinaei

10.52547/jstpi.40694.19.73.43

20.1001.1.17355486.1401.19.73.13.3

The aim of this study was to investigate the effect of Facilitating Conditions, Transparency, Stakeholder Trust, Social Influence and Performance Expectancy on the Adoption of Blockchain Technology through the Intention to use Technology in the Tourism Industry; Case st More

The aim of this study was to investigate the effect of Facilitating Conditions, Transparency, Stakeholder Trust, Social Influence and Performance Expectancy on the Adoption of Blockchain Technology through the Intention to use Technology in the Tourism Industry; Case study: Travel Services Offices in Tehran which based on the practical purpose, based on The data collection time is survey. Its validity and reliability were confirmed. The reliability of the questionnaire was obtained by Cronbach's alpha test for the whole questionnaire at 0.76. The statistical population of this study includes managers and staff of travel service offices in Tehran and the sample size is 384 people and the sampling method is available. The data analysis method to evaluate the hypotheses is a simple, multiple and mediated regression model. According to the findings, Behavioral Intention, Performance Expectancy, Social Impact (Social Influence), Facilitating Conditions on Behavioral Expectations for Blockchain Adoption had a positive and significant effect, but Trust among Supply chain Stakeholders did not have a positive and significant effect on Behavioral Intention to use Blockchain. The findings of this research indicate that the activity of Iran's tourism industry, using blockchain as a communication platform to pay for services, has a positive and effective effect on foreign tourists. Manuscript profile

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